Plaid experienced a major incident on October 20, 2025 affecting API - Production, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
API - Production
Update timeline
- investigating Oct 20, 2025, 04:29 PM UTC
/signal/evaluate requests are experiencing elevated error rates. We are actively investigating and working to mitigate this issue.
- monitoring Oct 20, 2025, 07:07 PM UTC
We are seeing improved error rates on the /signal/evaluate endpoint, and will continue to monitor its recovery.
- identified Oct 21, 2025, 02:55 AM UTC
We are observing elevated 500s on the /signal/evaluate API once again. We have identified the issue and are investigating fixes.
- monitoring Oct 21, 2025, 05:06 AM UTC
We are seeing improved error rates on the /signal/evaluate endpoint, and will continue to monitor its recovery.
- resolved Oct 21, 2025, 05:30 PM UTC
This incident has been resolved.