Plaid experienced a minor incident on December 1, 2025 affecting API - Production, lasting 7h 55m. The incident has been resolved; the full update timeline is below.
Affected components
API - Production
Update timeline
- investigating Dec 01, 2025, 05:48 PM UTC
We are experiencing degraded performance with Link. SMS messages for verification codes may be delayed. We are actively investigating and working to mitigate this issue.
- investigating Dec 01, 2025, 05:58 PM UTC
We have identified the root cause of the issue and are actively working to mitigate the impact.
- identified Dec 01, 2025, 10:59 PM UTC
Link conversion continues to be degraded as multiple nationwide mobile carriers are experiencing delays in delivering SMS and MMS messages. We have implemented mitigations to restore some performance and continue to monitor as mobile service providers recover.
- resolved Dec 02, 2025, 01:25 AM UTC
This incident has been resolved.