Plaid incident

IDV Dashboard Downtime

Major Resolved View vendor source →

Plaid experienced a major incident on December 11, 2025 affecting API - Production and Dashboard, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 04:56 PM UTC
Resolved
Dec 11, 2025, 06:06 PM UTC
Duration
1h 10m
Detected by Pingoru
Dec 11, 2025, 04:56 PM UTC

Affected components

API - ProductionDashboard

Update timeline

  1. investigating Dec 11, 2025, 04:56 PM UTC

    The Identity Verification dashboard is experiencing downtime. We are investigating.

  2. identified Dec 11, 2025, 05:16 PM UTC

    We have identified the likely issue and are rolling out a fix.

  3. monitoring Dec 11, 2025, 05:30 PM UTC

    The Identity Verification dashboard has been restored. We are closely monitoring our systems as we recover.

  4. resolved Dec 11, 2025, 06:06 PM UTC

    This incident has been resolved.