Placetel incident

Placetel AI – Issue with AI Assistant Call Forwarding

Minor Resolved View vendor source →

Placetel experienced a minor incident on April 14, 2026 affecting Placetel AI (Placetel AI), lasting 4h 50m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 09:44 AM UTC
Resolved
Apr 14, 2026, 02:35 PM UTC
Duration
4h 50m
Detected by Pingoru
Apr 14, 2026, 09:44 AM UTC

Affected components

Placetel AI (Placetel AI)

Update timeline

  1. investigating Apr 14, 2026, 09:44 AM UTC

    We are currently investigating an issue affecting call forwarding functionality within Placetel AI Assistants. Some users may experience problems with forwarding behavior when using AI Assistants. We will provide further updates as our investigation progresses.

  2. identified Apr 14, 2026, 09:52 AM UTC

    We have identified the underlying issue and are actively working on a fix.

  3. resolved Apr 14, 2026, 02:35 PM UTC

    We have resolved the issue and services are operating normally again. We will continue to monitor to ensure stability.