Placetel incident

Cisco 98xx and 88xx phones - Webex Onboarding Issue

Minor Resolved View vendor source →

Placetel experienced a minor incident on August 20, 2026, lasting 8h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 06:31 AM UTC
Resolved
Aug 20, 2026, 03:12 PM UTC
Duration
8h 40m
Detected by Pingoru
Aug 20, 2026, 06:31 AM UTC

Update timeline

  1. investigating Aug 20, 2026, 06:31 AM UTC

    We are currently investigating an issue affecting the onboarding of Cisco 98xx and 88xx devices, where some users may be unable to access cloud features. SIP calling is not affected at this time. We will provide further updates as our investigation progresses.

  2. identified Aug 20, 2026, 02:50 PM UTC

    Engineering has identified the issue and is currently working towards service restoration.

  3. resolved Aug 20, 2026, 03:12 PM UTC

    We have resolved the underlying cause and the issue is no longer affecting customers.