Placetel incident

Degraded Performance Affecting Webex Customer Assist

Minor Resolved View vendor source →

Placetel experienced a minor incident on May 8, 2026, lasting 3d 4h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 10:44 AM UTC
Resolved
May 11, 2026, 03:32 PM UTC
Duration
3d 4h
Detected by Pingoru
May 08, 2026, 10:44 AM UTC

Update timeline

  1. investigating May 08, 2026, 10:44 AM UTC

    We are currently investigating reports of degraded performance affecting some customers using Webex Customer Assist. Our team is actively looking into the issue to determine the cause. We will provide further updates as more information becomes available.

  2. monitoring May 08, 2026, 06:53 PM UTC

    The issue has been addressed and we are now monitoring systems to confirm stability.

  3. resolved May 11, 2026, 03:32 PM UTC

    We have resolved the issue and all affected services are operating normally. We will continue to monitor to ensure stability.