Pixieset incident

Issues with Client Gallery

Resolved after 42 minutes, affecting Client Gallery, on January 30, 2022.

resolved Jan 30, 2022, 04:36 PM UTC

This incident has been resolved. Collections created and photos uploaded during the incident were not lost and you should be able to see them on your dashboard. We apologize for any inconvenience.

Started
Jan 30, 2022, 03:54 PM UTC
Resolved
Jan 30, 2022, 04:36 PM UTC
Duration
42m
Detected by Pingoru
Jan 30, 2022, 03:54 PM UTC

Affected components

Client Gallery

Update timeline

  1. investigating Jan 30, 2022, 03:54 PM UTC

    We are currently investigating an issue where users are unable to create collections or upload photos.

  2. identified Jan 30, 2022, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 30, 2022, 04:36 PM UTC

    This incident has been resolved. Collections created and photos uploaded during the incident were not lost and you should be able to see them on your dashboard. We apologize for any inconvenience.

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