Pixieset incident

Slow email delivery

Resolved after 23 minutes, affecting Email Delivery, on January 4, 2023.

resolved Jan 04, 2023, 10:29 PM UTC

This incident has been resolved. All queued emails have also been sent. Thank you for your patience.

Started
Jan 04, 2023, 10:06 PM UTC
Resolved
Jan 04, 2023, 10:29 PM UTC
Duration
23m
Detected by Pingoru
Jan 04, 2023, 10:06 PM UTC

Affected components

Email Delivery

Update timeline

  1. investigating Jan 04, 2023, 10:06 PM UTC

    We are currently experiencing a delay with email delivery and our engineers are investigating. Rest assured, your emails are in the queue and will be sent.

  2. monitoring Jan 04, 2023, 10:22 PM UTC

    The issue has been identified - our upstream email delivery vendor is experiencing sporadic issues at the moment. We have implemented a fix and are monitoring results. You do not need to resend your emails - they are in the queue and will be sent as soon as the issues are resolved.

  3. resolved Jan 04, 2023, 10:29 PM UTC

    This incident has been resolved. All queued emails have also been sent. Thank you for your patience.

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