Pixieset incident

Slow email delivery

Resolved after 2 hours 13 minutes, affecting Email Delivery, on March 6, 2023.

resolved Mar 06, 2023, 08:03 PM UTC

This incident has been resolved. All queued emails have also been sent. Thank you for your patience.

Started
Mar 06, 2023, 05:49 PM UTC
Resolved
Mar 06, 2023, 08:03 PM UTC
Duration
2h 13m
Detected by Pingoru
Mar 06, 2023, 05:49 PM UTC

Affected components

Email Delivery

Update timeline

  1. investigating Mar 06, 2023, 05:49 PM UTC

    We are currently experiencing a delay with email delivery and our engineers are investigating. Rest assured, your emails are in the queue and will be sent.

  2. investigating Mar 06, 2023, 05:49 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 06, 2023, 06:08 PM UTC

    The issue has been identified - our upstream email delivery vendor is experiencing sporadic issues at the moment. We have implemented a fix and are monitoring results. You do not need to resend your emails - they are in the queue and will be sent as soon as the issues are resolved.

  4. resolved Mar 06, 2023, 08:03 PM UTC

    This incident has been resolved. All queued emails have also been sent. Thank you for your patience.

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