Pirate Ship had 9 outages in the last 2 years totaling 12h 42m of downtime — averaging 0.4 incidents per month.
There were 9 Pirate Ship outages since November 18, 2025 totaling 12h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting the purchase of USPS Return labels. All other label types continue to function normally. We are actively working with USPS to resolve this and expect a fix later today.
This incident has been resolved.
We're aware there's an issue and our team is currently investigating what's gone wrong. Background Processes are currently not running which means ecommerce orders won't sync and batches won't process. Individual Label processing should work (single labels). Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're aware there's an issue with creating USPS labels for international shipments right now. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
A fix for the issue is currently being tested and will be rolled out once verified.
A fix has been rolled out and we don't see errors anymore. We will continue monitoring.
This incident has been resolved.
We're aware there's an issue with UPS and our team is currently investigating what's gone wrong. Subscribe to receive updates as we work to fix this as quickly as we can. We know how important it is for you to be able to ship right now—we're sorry for the trouble Captain!
The API issues previously affecting UPS have been resolved, and purchasing UPS labels is now possible again. We will continue to monitor the situation closely to ensure full stability.
This incident has been resolved.
The API we use to communicate with USPS is having trouble right now. Creation of SCAN Forms and Shipment Refunds are currently not fully operational. Creating Labels is still working. We'll monitor the situation and update once we know more.
This incident has been resolved.
Arrr! Our trusty message bottle service (Intercom) has sunk beneath the waves. Until it’s back afloat, our support crew can’t read or answer tickets. We’re keeping watch on the horizon and will raise the sails again as soon as it’s restored. Sorry for the inconvenience, matey.
Arrr! Intercom (Chat and Email system) is still taking on water. Their crew is hard at work patchin’ the leaks, and we’re keepin’ a sharp lookout for the all-clear. Until it’s back afloat, our support crew still can’t read or reply to any messages sent to us - but we’ll raise the sails and get back to it the moment service is restored.
Arrr! Intercom’s crew has pushed a fix and they’re keepin’ a close eye on the waters to make sure everything stays steady. Our support crew is back on deck and workin’ through the customers who’ve been waiting - but there may still be some delays as we catch up. Thanks for your patience while we get things shipshape again 💪
Arrr! The seas have calmed - Intercom is back afloat and the situation is resolved. Our mighty crew of pirates is hard at work gettin’ back to our shippers as fast as we can, but delays may still be expected while we get fully above water. Apologies for the disruption from our partner, and we look forward to parlaying with you again soon 🏴☠️
Due to an issue with Cloudflare our public website is down. You can still use our app by entering https://ship.pirateship.com
This incident has been resolved.
We're aware of issues purchasing UPS labels in case you have not shipped with UPS before or not recently. You may be unable to continue on the terms & conditions dialog that pops up when buying a label while the the issue remains. Our crew is doing everything then can to get it shipshape again. We'll keep you updated here. Sorry for the trouble Captain!
Customers should be able to proceed accepting the UPS terms and conditions screen again and be able to purchase labels. We are continuing to monitor the endpoint to make sure everything is running smoothly!
This incident has been resolved.
Ahoj, We are currently experiencing intermittent degraded availability on our website. Our users may notice slower load times or occasional difficulty accessing our services. We have identified that this issue is related to problems with our CDN provider, Cloudflare, which they are actively investigating. We are in contact with Cloudflare and monitoring the situation closely. We apologize for any inconvenience this may cause and will provide updates as we learn more.
This incident has been resolved. Our website is now operating normally. Cloudflare has resolved the issues affecting their infrastructure, and we have confirmed that our services are fully accessible with normal performance. We apologize for any disruption this may have caused and thank you for your patience.