[Oracle Cloud / OCI] Third-Party Service Degradation

Update timeline

1. investigating Mar 03, 2026, 03:02 AM UTC

   We are currently investigating an issue causing degraded performance and slowness in services that require background queues. Customers may notice that certain requests are taking longer than usual to process.

2. identified Mar 03, 2026, 03:03 AM UTC

   The root cause of the queue processing delays has been identified as an ongoing infrastructure issue on the side of our third-party provider, Oracle Cloud (OCI)

3. monitoring Mar 03, 2026, 03:05 AM UTC

   We are currently monitoring the services to ensure full stability as the backlog of requests clears up. Please note that some intermittent slowness might still be experienced until all queued tasks are fully processed

4. resolved Mar 04, 2026, 11:47 AM UTC

   This incident has been resolved.

5. postmortem Mar 13, 2026, 07:25 PM UTC

   **Root Cause** The incident was caused by a cloud provider's routine maintenance which led to a problem with the network control system. This issue prevented the network from updating its configuration due to a slowdown in the internal database. Despite this, the Pipefy platform's performance remained unaffected. **Resolution** The incident was resolved after a series of actions were taken by a cloud provider’s team, which closed the issue.