Pipefy incident
Outbound Email Blocked
Pipefy experienced a minor incident on August 17, 2026, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 17, 2026, 04:44 PM UTC
Pipefy's email domain has been temporarily added to a block list of emails. Thus, some customers and partners' email servers are preemptively blocking any messages coming from our domain.
- identified Aug 17, 2026, 04:45 PM UTC
Our internal teams already identified the cause of the issue and we are taking the necessary actions to get this corrected.
- monitoring Aug 17, 2026, 05:54 PM UTC
We would like to inform you that action has been taken with our email provider and the issue has been resolved. We are monitoring the results.
- resolved Aug 17, 2026, 09:07 PM UTC
The incident has been resolved following mitigation by the team
- monitoring Aug 18, 2026, 01:01 PM UTC
We would like to inform you that we are monitoring.
- monitoring Aug 18, 2026, 05:07 PM UTC
Our team is continuing to work on resolving the issue in collaboration with our email provider. **Impact:** Some emails sent by clients are not reaching the destination email address in Pipefy. Reinforcing that, while we are still working in the permanent solution for this issue, you can add our [**IPs and domains**](https://help.pipefy.com/en/articles/9167556-how-to-add-pipefy-to-the-email-server-s-allowlist) to your email server as trusted addresses. **Next update** in 2 hours.
- monitoring Aug 18, 2026, 07:28 PM UTC
Our team is still working on the solution to the issue in collaboration with our email provider. **Impact:** Some emails sent by clients are not reaching the destination email address in Pipefy. Reinforcing that, while we are still working in the permanent solution for this issue, you can add our [**IPs and domains**](https://help.pipefy.com/en/articles/9167556-how-to-add-pipefy-to-the-email-server-s-allowlist) to your email server as trusted addresses. **Next update** in 2 hours.
- monitoring Aug 19, 2026, 01:13 PM UTC
Our team is still working on the solution to the issue in collaboration with our email provider.
- monitoring Aug 19, 2026, 05:55 PM UTC
We continue to work with our provider to mitigate and resolve the issue once and for all. **Recomendations:** As a workaround, we are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- identified Aug 19, 2026, 09:08 PM UTC
We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution to unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 20, 2026, 04:04 AM UTC
We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 20, 2026, 12:54 PM UTC
We continue to escalate the issue and work closely with our provider to resolve the failure. We will provide a status update as soon as we receive new information from our provider. **Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver. **Recommendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 20, 2026, 06:51 PM UTC
Following the actions taken, we saw an improvement with a reduction in email blocks. We continue to monitor the situation and work with the provider to ensure the blocks are fully lifted. We will provide a status update as soon as we receive new information from our provider. **Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver. **Recommendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 20, 2026, 09:15 PM UTC
We continue to monitor the situation and work with the provider to ensure the blocks are fully lifted. We will provide a status update as soon as we receive new information from our provider. **Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver. **Recommendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 21, 2026, 04:13 AM UTC
We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 21, 2026, 01:19 PM UTC
We inform you that our provider has removed the block on [pipefy.com](http://pipefy.com "pipefy.com"). Any remaining blocks related to this listing should be due to outdated recipient-side blocklists. We’re validating that deliverability remains stable and will continue routing any customer-reported cases through support.
- resolved Aug 21, 2026, 02:15 PM UTC
We apologize for the inconvenience caused. We would like to inform you that our domain has been fully cleared and the incident is resolved. We’re validating that deliverability remains stable and will continue routing any customer-reported cases through support.
- monitoring Aug 21, 2026, 07:48 PM UTC
We would like to inform you that we have identified a small percentage—less than 1%—of emails still being blocked. We are working with the provider to ensure they are fully unblocked. We will provide a status update as soon as we receive new information from our provider.
- monitoring Aug 24, 2026, 12:12 PM UTC
We are working with the provider to ensure they are fully unblocked. We will provide a status update as soon as we receive new information from our provider.
- monitoring Aug 24, 2026, 07:16 PM UTC
We continue to identify a small percentage of email blocks. Our team is actively working with our provider to ensure full email delivery. We will provide a status update as soon as we receive new information from our provider.
- monitoring Aug 25, 2026, 02:57 AM UTC
We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 25, 2026, 03:18 PM UTC
We continue working closely with our email service provider to prioritize a resolution to unblock our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 25, 2026, 10:34 PM UTC
We continue working closely with our email service provider to prioritize a resolution to unblock our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 26, 2026, 05:35 AM UTC
We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 26, 2026, 04:53 PM UTC
We're letting you know that deliverability remains degraded for some email providers. We continue to work with our email provider on the delisting and are monitoring delivery by recipient provider. We will provide a status update as soon as we receive new information from our provider. Recomendations: We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 26, 2026, 10:05 PM UTC
We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 27, 2026, 03:10 AM UTC
We're letting you know that deliverability remains degraded for some email providers. We continue to work with our email provider on the delisting and are monitoring delivery by recipient provider. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 27, 2026, 05:38 PM UTC
Deliverability remains degraded. We continue to work with our email provider on the delisting and are monitoring delivery by recipient provider. We will provide a status update as soon as we receive new information from our provider.
- monitoring Aug 27, 2026, 11:01 PM UTC
We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.
- monitoring Aug 28, 2026, 04:54 AM UTC
Deliverability remains degraded. We continue to work with our email provider on the delisting and are monitoring delivery by recipient provider. We will provide a status update as soon as we receive new information from our provider.
- monitoring Aug 28, 2026, 05:39 PM UTC
Unfortunately, our deliverability remains degraded for some recipient providers. We apologize for the inconvenience and want to reiterate that we are still working with our email provider on the delisting and are monitoring delivery with the recipient provider. We will provide a status update as soon as we receive new information from our provider.
- monitoring Aug 31, 2026, 01:11 PM UTC
We would like to inform you that our domain has been unblocked, and we are now monitoring the results.
- resolved Sep 01, 2026, 01:26 PM UTC
The incident was resolved after the domain was unblocked by the provider.