Is Pipefy down?

Some customers are reporting files being inaccessible in some specific cards, returning a not found error. We are currently investigating this issue.

The incident was resolved

Pipefy's email domain has been temporarily added to a block list of emails. Thus, some customers and partners' email servers are preemptively blocking any messages coming from our domain.

Our internal teams already identified the cause of the issue and we are taking the necessary actions to get this corrected.

We would like to inform you that action has been taken with our email provider and the issue has been resolved. We are monitoring the results.

The incident has been resolved following mitigation by the team

We would like to inform you that we are monitoring.

Our team is continuing to work on resolving the issue in collaboration with our email provider. **Impact:** Some emails sent by clients are not reaching the destination email address in Pipefy. Reinforcing that, while we are still working in the permanent solution for this issue, you can add our [**IPs and domains**](https://help.pipefy.com/en/articles/9167556-how-to-add-pipefy-to-the-email-server-s-allowlist) to your email server as trusted addresses. **Next update** in 2 hours.

Our team is still working on the solution to the issue in collaboration with our email provider. **Impact:** Some emails sent by clients are not reaching the destination email address in Pipefy. Reinforcing that, while we are still working in the permanent solution for this issue, you can add our [**IPs and domains**](https://help.pipefy.com/en/articles/9167556-how-to-add-pipefy-to-the-email-server-s-allowlist) to your email server as trusted addresses. **Next update** in 2 hours.

Our team is still working on the solution to the issue in collaboration with our email provider.

We continue to work with our provider to mitigate and resolve the issue once and for all. **Recomendations:** As a workaround, we are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution to unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We continue to escalate the issue and work closely with our provider to resolve the failure. We will provide a status update as soon as we receive new information from our provider. **Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver. **Recommendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

Following the actions taken, we saw an improvement with a reduction in email blocks. We continue to monitor the situation and work with the provider to ensure the blocks are fully lifted. We will provide a status update as soon as we receive new information from our provider. **Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver. **Recommendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We continue to monitor the situation and work with the provider to ensure the blocks are fully lifted. We will provide a status update as soon as we receive new information from our provider. **Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver. **Recommendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We inform you that our provider has removed the block on [pipefy.com](http://pipefy.com "pipefy.com"). Any remaining blocks related to this listing should be due to outdated recipient-side blocklists. We’re validating that deliverability remains stable and will continue routing any customer-reported cases through support.

We apologize for the inconvenience caused. We would like to inform you that our domain has been fully cleared and the incident is resolved. We’re validating that deliverability remains stable and will continue routing any customer-reported cases through support.

We would like to inform you that we have identified a small percentage—less than 1%—of emails still being blocked. We are working with the provider to ensure they are fully unblocked. We will provide a status update as soon as we receive new information from our provider.

We are working with the provider to ensure they are fully unblocked. We will provide a status update as soon as we receive new information from our provider.

We continue to identify a small percentage of email blocks. Our team is actively working with our provider to ensure full email delivery. We will provide a status update as soon as we receive new information from our provider.

We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We continue working closely with our email service provider to prioritize a resolution to unblock our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We continue working closely with our email service provider to prioritize a resolution to unblock our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We're letting you know that deliverability remains degraded for some email providers. We continue to work with our email provider on the delisting and are monitoring delivery by recipient provider. We will provide a status update as soon as we receive new information from our provider. Recomendations: We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

We're letting you know that deliverability remains degraded for some email providers. We continue to work with our email provider on the delisting and are monitoring delivery by recipient provider. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

Deliverability remains degraded. We continue to work with our email provider on the delisting and are monitoring delivery by recipient provider. We will provide a status update as soon as we receive new information from our provider.

We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. We will provide a status update as soon as we receive new information from our provider. **Recomendations:** We are advising our customers to configure our domain as trusted on their servers. We also encourage customers to contact our support team if they need assistance with this process.

Deliverability remains degraded. We continue to work with our email provider on the delisting and are monitoring delivery by recipient provider. We will provide a status update as soon as we receive new information from our provider.

Unfortunately, our deliverability remains degraded for some recipient providers. We apologize for the inconvenience and want to reiterate that we are still working with our email provider on the delisting and are monitoring delivery with the recipient provider. We will provide a status update as soon as we receive new information from our provider.

We would like to inform you that our domain has been unblocked, and we are now monitoring the results.

The incident was resolved after the domain was unblocked by the provider.

Problem: Clients may experience outdated card information for a few seconds.

**Latest update** The incident has been resolved following mitigation by the team

We are investigating an issue affecting our primary AI endpoints (ABBY). To maintain availability and prevent disruptions to AI Agents, Assistants, and automations, traffic has been successfully rerouted to our secondary provider (OpenAI). Services remain operational

AI service Routing is working as expected and all AI services are back to normal.