Custom Integrations/iPaaS : Rate Limiting Issues

Update timeline

1. monitoring Apr 02, 2026, 01:15 PM UTC

   We have identified that a recent internal infrastructure update caused unexpected rate-limiting on our iPaaS platform, resulting in temporary delays or 429 errors in workflows for the custom integrations. Our Infrastructure team has identified the root cause and successfully applied a fix to restore normal traffic. We're closely monitoring the environment to ensure stability. Normal service operation is expected across all affected organizations.

2. resolved Apr 02, 2026, 02:23 PM UTC

   This incident has been resolved. Additional information will be provided shortly in our postmortem report.

3. postmortem Apr 06, 2026, 07:14 PM UTC

   **Root Cause** Recently, efforts were made to separate the infrastructure for better handling of increased demand. This led to the failure of previously set exception rules. An update was applied to a specific host or domain without verifying its use in the integration, causing issues. **Resolution** The issue was resolved by modifying the configuration rules on Ipass app. **Action Plan** - An anomaly alert will be created for the Ipass to avoid this scenario happend again in the future