Pipe17 incident

Degradation of service response time due to Database slowness

Notice Resolved View vendor source →

Pipe17 experienced a notice incident on July 3, 2025 affecting API (v3) and Management Portal, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 02:10 PM UTC
Resolved
Jul 03, 2025, 05:08 PM UTC
Duration
2h 58m
Detected by Pingoru
Jul 03, 2025, 02:10 PM UTC

Affected components

API (v3)Management Portal

Update timeline

  1. investigating Jul 03, 2025, 02:10 PM UTC

    Database response time has slowed down causing degradation in processing time, and observed slowness in the portal with occassional timeouts. Investigation is underway, working closely with our database service provider.

  2. monitoring Jul 03, 2025, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 03, 2025, 04:19 PM UTC

    Our database connectivity is restored now and we are recovering now.

  4. monitoring Jul 03, 2025, 04:46 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 03, 2025, 05:08 PM UTC

    Service is fully restored.