Pipe17 experienced a minor incident on May 6, 2026 affecting API (v3), lasting 15h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 09:03 PM UTC
Partial outage observed in database cluster hosting inventory ledger due to a forced maintenance by database service provider causing one node to be shutdown. Node restarted but cluster still recovering from the outage causing slowness in processing inventory ledger data for small subset of our customers. Root cause under investigation.
- identified May 06, 2026, 09:53 PM UTC
Database cluster is fully operational. All current inventory ledger transactions are processed normally without any delay. We are actively working on processing any delayed transactions due to slow down.
- monitoring May 06, 2026, 10:46 PM UTC
All data integrity checked. Service fully operational, no delay. Vast majority of delayed transactions are processed. We are actively monitoring the service to identify any pending delayed transactions to be processed.
- resolved May 06, 2026, 11:07 PM UTC
All checkpoints validated. No pending transactions to be reprocessed now. If you observe any issues, please file a support ticket.
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