Pipe17 incident

Hold order release process delayed

Minor Resolved View vendor source →

Pipe17 experienced a minor incident on May 14, 2026 affecting API (v3), lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 04:30 PM UTC
Resolved
May 14, 2026, 06:41 PM UTC
Duration
2h 10m
Detected by Pingoru
May 14, 2026, 04:30 PM UTC

Affected components

API (v3)

Update timeline

  1. identified May 14, 2026, 06:06 PM UTC

    Delays observed in releasing orders on hold. Investigation completed, code fix ready and being validated.

  2. monitoring May 14, 2026, 06:28 PM UTC

    Fix is deployed. Valid orders are being released. The full queue should be next 15 minutes. System under active monitoring.

  3. resolved May 14, 2026, 06:41 PM UTC

    All orders are processed now. System fully operational as expected.