Pipe17 incident

Order Routing Partial Outage

Major Resolved View vendor source →

Pipe17 experienced a major incident on December 23, 2022 affecting API (v3), lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2022, 03:50 PM UTC
Resolved
Dec 23, 2022, 07:45 PM UTC
Duration
3h 54m
Detected by Pingoru
Dec 23, 2022, 03:50 PM UTC

Affected components

API (v3)

Update timeline

  1. identified Dec 23, 2022, 03:50 PM UTC

    Hi, We have identified an issue that is currently affecting Order Routing from processing for some organizations, we are addressing the issue and will re-run all orders within the next 1hr. Thanks, John

  2. monitoring Dec 23, 2022, 04:30 PM UTC

    Fix has been deployed, all orders are currently being re-processed.

  3. resolved Dec 23, 2022, 07:45 PM UTC

    Order Processing is done, we are checking to make sure no order was missed. Please reach out to us at https://support.pipe17.com if you have any issues. Thanks