Pipe17 incident

Order list is missing orders

Notice Resolved View vendor source →

Pipe17 experienced a notice incident on March 1, 2023 affecting Management Portal, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2023, 04:52 PM UTC
Resolved
Mar 01, 2023, 06:33 PM UTC
Duration
1h 40m
Detected by Pingoru
Mar 01, 2023, 04:52 PM UTC

Affected components

Management Portal

Update timeline

  1. investigating Mar 01, 2023, 04:52 PM UTC

    We are currently investigating reports of orders not displaying within admin UI. The order flow is not currently impacted and orders should be ingested and routed as normal.

  2. resolved Mar 01, 2023, 06:33 PM UTC

    All orders should now be showing correctly. If further difficulties persist, please contact our support teams to investigate further.