Pipe17 incident

Issues with updating tracking information to Shopify

Notice Resolved View vendor source →

Pipe17 experienced a notice incident on June 26, 2023 affecting API (v3), lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 10:41 PM UTC
Resolved
Jun 26, 2023, 11:34 PM UTC
Duration
53m
Detected by Pingoru
Jun 26, 2023, 10:41 PM UTC

Affected components

API (v3)

Update timeline

  1. investigating Jun 26, 2023, 10:41 PM UTC

    We are currently observing an issue in pushing tracking information to Shopify for some customers. We are investigating the issue and working towards a quick resolution.

  2. resolved Jun 26, 2023, 11:34 PM UTC

    Our engineering team has identified the root cause, and has issued a fix which is now in production. Fulfillment information should be pushed to Shopify.