Pipe17 experienced a minor incident on July 10, 2023 affecting API (v3) and Management Portal, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
API (v3)Management Portal
Update timeline
- investigating Jul 10, 2023, 08:14 PM UTC
Delayed processing and routing of Orders. We are actively investigating and will update once we have identified the root cause.
- identified Jul 10, 2023, 09:01 PM UTC
Our teams have identified the root cause and are actively working towards a fix/resolution.
- monitoring Jul 10, 2023, 10:01 PM UTC
Our teams have implemented a series of fixes which shoulder resolve the existing backlog of unrouted Orders.
- resolved Jul 11, 2023, 12:48 AM UTC
Our teams have continued monitoring the efficacy of the fixes and have found they have resolved the majority of reported issues. A permanent change to our logic is being implemented to address the core issue.