Pipe17 incident

Data ingestion delayed

Critical Resolved View vendor source →

Pipe17 experienced a critical incident on September 17, 2023 affecting API (v3) and Management Portal, lasting 6h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2023, 12:26 AM UTC
Resolved
Sep 17, 2023, 07:05 AM UTC
Duration
6h 38m
Detected by Pingoru
Sep 17, 2023, 12:26 AM UTC

Affected components

API (v3)Management Portal

Update timeline

  1. identified Sep 17, 2023, 12:26 AM UTC

    We are experiencing increasing network errors that’s causing processing delay. We will start recovery as soon as network errors reduce.

  2. monitoring Sep 17, 2023, 03:38 AM UTC

    Network has fully recovered. All service is back up and running. We are checking to ensure no data gets missed.

  3. resolved Sep 17, 2023, 07:05 AM UTC

    All services are operational and data is up to date now.