Pipe17 incident

Pipe17 Portal login failure for select users

Notice Resolved View vendor source →

Pipe17 experienced a notice incident on February 15, 2024 affecting Management Portal, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2024, 09:53 PM UTC
Resolved
Feb 15, 2024, 10:23 PM UTC
Duration
30m
Detected by Pingoru
Feb 15, 2024, 09:53 PM UTC

Affected components

Management Portal

Update timeline

  1. investigating Feb 15, 2024, 09:53 PM UTC

    Certain users are noticing something went wrong error when trying to log into Pipe17 Portal (aka UI). It is not a wide spread issue. Backend processing of orders and other transactions are not impacted.

  2. resolved Feb 15, 2024, 10:23 PM UTC

    Incident has be resolved. All users should be able to login successfully to the portal. If you see persistent login issue, please reach out to [email protected].