Pipe17 experienced a major incident on January 22, 2025 affecting API (v3), lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
API (v3)
Update timeline
- investigating Jan 22, 2025, 08:51 PM UTC
Amazon Seller Central token refresh is failing. Fix ETA - 30 min
- identified Jan 22, 2025, 08:54 PM UTC
Issue has been identified and fix has been applied. Connections are reestablishing now. Full recovering in another 15 min.
- resolved Jan 22, 2025, 09:01 PM UTC
All connections are fully restored. Total outage was less to 50 minutes. System will resume processing where it was disconnected. there will be no data loss. We will continue active monitoring of the system.