Ongoing since 08:57 PM UTC, affecting API (v3) and Management Portal.
We failed over the AWS API Gateway and the traffic is starting to restore.
Affected components
Update timeline
- investigating Oct 29, 2026, 08:57 PM UTC
Service disruption observed due to increased number of API requests are not reaching the AWS API gateway. Root cause is under investigation. As a result of this issue, there may be processing delays for the app, connectors as well as plugin services such as automation engine.
- investigating Oct 29, 2026, 09:42 PM UTC
Continuing to work with AWS Support. They are still investigating the root cause. It is impacting a set of subnets within us-west-2 region, one of which is used by Pipe17. We are actively working with AWS to resolve this. We will provide an update in another 30 minutes.
- identified Oct 29, 2026, 09:52 PM UTC
We failed over the AWS API Gateway and the traffic is starting to restore.
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