Pineapple Net experienced a notice incident on September 25, 2025, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 25, 2025, 06:17 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Sep 25, 2025, 07:23 AM UTC
Electrical maintenance within the building caused a loss of power to network devices. Power has been restored, and services are back online