Pineapple Net experienced a notice incident on October 7, 2025, lasting 20h 41m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 07, 2025, 12:17 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Oct 07, 2025, 09:17 PM UTC
Field Technician has reached site to further investigate the issue.
- investigating Oct 07, 2025, 10:10 PM UTC
The issue has been escalated to the third party service provider. Further updates will be posted as they become available.
- investigating Oct 07, 2025, 11:44 PM UTC
Third party service provider has dispatched their Tech team to the site. Further updates will be provided as they become available.
- investigating Oct 08, 2025, 12:02 AM UTC
Third Party field Tech team has reached the site and further investigations are underway.
- monitoring Oct 08, 2025, 04:27 AM UTC
A fix has been implemented by the Third party service provider and Engineers are monitoring the results. All services are back to normal.
- resolved Oct 08, 2025, 08:58 AM UTC
All the services are stable now. It was confirmed that issue has been resolved now.