Pike13 incident

Client search partial outage

Minor Resolved View vendor source →

Pike13 experienced a minor incident on September 20, 2022 affecting Your Pike13 Website and API, lasting 52d 16h. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2022, 12:50 AM UTC
Resolved
Nov 11, 2022, 05:25 PM UTC
Duration
52d 16h
Detected by Pingoru
Sep 20, 2022, 12:50 AM UTC

Affected components

Your Pike13 WebsiteAPI

Update timeline

  1. investigating Sep 20, 2022, 12:50 AM UTC

    We've identified an issue with our client search service and are actively repairing search functionality. The service is currently only returning partial search results and will return complete results shortly.

  2. investigating Sep 20, 2022, 12:51 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 20, 2022, 01:19 PM UTC

    Client & staff search functionality has been restored

  4. resolved Nov 11, 2022, 05:25 PM UTC

    This incident has been resolved.