Pike13 incident

Delays with delivery of reports and email notifications

Major Resolved View vendor source →

Pike13 experienced a major incident on November 21, 2022 affecting Email and SMS Messaging, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2022, 06:36 PM UTC
Resolved
Nov 21, 2022, 09:27 PM UTC
Duration
2h 50m
Detected by Pingoru
Nov 21, 2022, 06:36 PM UTC

Affected components

EmailSMS Messaging

Update timeline

  1. identified Nov 21, 2022, 06:36 PM UTC

    We are working with a partner to resolve a problem with the delivery of email notifications. The same tool delivers in-application report exports and is therefore also impacted. We expect to resolve this by noon Pacific Time.

  2. resolved Nov 21, 2022, 09:27 PM UTC

    This has been resolved. If you have any issues with notifications or receiving emails from Pike13, please contact [email protected]