Pike13 experienced a minor incident on November 22, 2022 affecting Payment Processing, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 22, 2022, 04:35 PM UTC
Pike13 is collecting information about recurring bills that were not automatically submitted for payment last night. We will rerun those bills for payment today to match the original due date and provide an update when the work is complete. Please note that manually running transactions is working properly.
- identified Nov 22, 2022, 07:36 PM UTC
The recurring billing service was paused and not restarted yesterday during our correction to email service. It is running now and is processing all open invoices that were due today. We verified prior to restart and after running that any invoices that missed payment last night, but received manual intervention today, were skipped in the autorun.
- monitoring Nov 22, 2022, 07:38 PM UTC
The recurring billing service was paused and not restarted yesterday during our correction to email service. It is running now and is processing all open invoices that were due today. We verified prior to restart and after running that any invoices that missed payment last night, but received manual intervention today, were skipped in the autorun.
- resolved Nov 23, 2022, 05:21 PM UTC
If you have any trouble with recurring billing please contact [email protected]