Pike13 incident

NMI Gateway is reporting connectivity issues

Minor Resolved View vendor source →

Pike13 experienced a minor incident on December 15, 2022 affecting Payment Processing, lasting 17h 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2022, 10:14 PM UTC
Resolved
Dec 16, 2022, 04:00 PM UTC
Duration
17h 46m
Detected by Pingoru
Dec 15, 2022, 10:14 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Dec 15, 2022, 10:14 PM UTC

    The NMI gateway is experiencing connectivity issues that may impact some credit card transactions. Please check the status of the NMI Gateway here. https://status.transactiongateway.com/

  2. monitoring Dec 15, 2022, 10:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 16, 2022, 01:03 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 16, 2022, 04:00 PM UTC

    NMI has reported that this issue has been resolved. https://status.transactiongateway.com/