Pike13 experienced a major incident on September 19, 2023 affecting Email and Payment Processing and 1 more component, lasting 8h 43m. The incident has been resolved; the full update timeline is below.
Affected components
EmailPayment ProcessingSMS Messaging
Update timeline
- identified Sep 19, 2023, 02:13 PM UTC
The issue has been identified and repairs are in progress. Live Payments are not impacted. Auto-billing from last night is scheduled to run later today.
- resolved Sep 19, 2023, 10:56 PM UTC
This incident has been resolved. We will continue monitoring as the backlog of notifications is rolled out.