Pike13 incident

Investigating Client App issue

Notice Resolved View vendor source →

Pike13 experienced a notice incident on March 31, 2022 affecting Client App, lasting 7d 22h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2022, 04:34 PM UTC
Resolved
Apr 08, 2022, 03:00 PM UTC
Duration
7d 22h
Detected by Pingoru
Mar 31, 2022, 04:34 PM UTC

Affected components

Client App

Update timeline

  1. investigating Mar 31, 2022, 04:34 PM UTC

    We have received reports of activities not loading in the Client App and our team is investigating this issue.

  2. investigating Mar 31, 2022, 11:47 PM UTC

    We have identified the issue with activities in the Client App on Android devices. We have submitted a fix and this should be resolved soon.

  3. monitoring Apr 01, 2022, 03:20 PM UTC

    We have released an update that is currently being rolled out to the Google Play store. Once the March 31st update is available, we advise that you uninstall the Pike13 Client App and install the new updated app.

  4. monitoring Apr 04, 2022, 03:56 PM UTC

    We have received reports of events not appearing in Upcoming Activities and our team is investigating this issue.

  5. resolved Apr 08, 2022, 03:00 PM UTC

    We have resolved the issues impacting the client app on Android devices. Please uninstall and reinstall the app for the current version.