Phreesia experienced a minor incident on August 26, 2025 affecting Phreesia Dashboard, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 08:24 PM UTC
Our engineering team is currently investigating intermittent delays with patient updates through the Phreesia Dashboard. This includes delays loading the Phreesia dashboard, patients appearing on the Dashboard, being able to take payments and/or patients progressing through the dashboard.
- investigating Aug 26, 2025, 08:43 PM UTC
Our engineering team is continuing to investigate intermittent delays with patient updates through the Phreesia Dashboard. This includes delays loading the Phreesia dashboard, patients appearing on the Dashboard, being able to take payments and/or patients progressing through the dashboard. We have enabled our Auxiliary Payment System. For any transactions please process them through https://payments.phreesia.net/ if you cannot access the Phreesia Dashboard.
- monitoring Aug 26, 2025, 08:57 PM UTC
We are no longer seeing delays with patient updates through the Phreesia Dashboard. We are continuing to monitor performance. The Auxiliary Payment System has been disabled at this time. Thank you and we apologize for the inconvenience
- resolved Aug 26, 2025, 09:46 PM UTC
We are no longer seeing delays with patient updates through the Phreesia Dashboard. We apologize for the inconvenience. Issue Start: 4:01 PM ET Issue End: 4:43 PM ET