Photoroom Outage History

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Photoroom had 23 outages in the last 2 years totaling 227h 39m of downtime — averaging 0.9 incidents per month.

There were 23 Photoroom outages since October 11, 2024 totaling 227h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://photoroomapi.statuspage.io

Minor August 12, 2026

Reduced availability of Edit With AI

Detected by Pingoru
Aug 12, 2026, 09:18 AM UTC
Resolved
Aug 12, 2026, 02:35 PM UTC
Duration
5h 16m
Affected: Image Editing API Uptime
Timeline · 4 updates
  1. investigating Aug 12, 2026, 10:07 AM UTC

    We're investigating an issue with certain Edit With AI models. Some calls are failing.

  2. identified Aug 12, 2026, 10:08 AM UTC

    We've identified the issue and are working on a fix

  3. identified Aug 13, 2026, 09:09 AM UTC

    We've applied a fix to increase reliability.

  4. resolved Aug 13, 2026, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 8, 2026

Incident with Image Editing API

Detected by Pingoru
Jul 08, 2026, 06:35 AM UTC
Resolved
Jul 08, 2026, 08:24 AM UTC
Duration
1h 49m
Affected: Image Editing API Uptime
Timeline · 5 updates
  1. investigating Jul 08, 2026, 07:24 AM UTC

    We are currently investigating this issue.

  2. identified Jul 08, 2026, 07:25 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 08, 2026, 07:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 08, 2026, 07:32 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 08, 2026, 08:24 AM UTC

    We have found the root cause and have rolled out a fix for it. Everything should be back to normal

Read the full incident report →

Notice June 24, 2026

Elevated errors affecting "Edit with AI" feature

Detected by Pingoru
Jun 24, 2026, 07:03 AM UTC
Resolved
Jun 30, 2026, 10:02 AM UTC
Duration
6d 2h
Affected: Image Editing API Uptime
Timeline · 4 updates
  1. identified Jun 24, 2026, 07:03 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 24, 2026, 07:12 AM UTC

    A temporary fix has been setup, that resolved the elevated error rate for now.

  3. resolved Jul 08, 2026, 07:26 AM UTC

    This incident has been resolved.

  4. postmortem Jul 08, 2026, 08:40 AM UTC

    Due to rate limiting by one of our providers, the “Edit with AI” feature was not always working. We’ve worked to migrate this functionality and are now on higher rate limits.

Read the full incident report →

Major May 25, 2026

Elevated Error Rate on the Image Editing API

Detected by Pingoru
May 25, 2026, 04:55 PM UTC
Resolved
May 25, 2026, 05:24 PM UTC
Duration
28m
Affected: Image Editing API Uptime
Timeline · 3 updates
  1. investigating May 25, 2026, 05:12 PM UTC

    We are currently investigating this issue.

  2. monitoring May 25, 2026, 05:21 PM UTC

    A fix has been implemented and we are currently monitoring the situation

  3. resolved May 25, 2026, 05:24 PM UTC

    The incident has been resolved

Read the full incident report →

Notice May 19, 2026

Incident with AI Backgrounds

Detected by Pingoru
May 19, 2026, 09:48 AM UTC
Resolved
May 19, 2026, 10:30 AM UTC
Duration
42m
Affected: Image Editing API Uptime
Timeline · 4 updates
  1. investigating May 19, 2026, 10:02 AM UTC

    We are currently investigating an issue with AI Background generation

  2. investigating May 19, 2026, 10:08 AM UTC

    We have identified the issue

  3. monitoring May 19, 2026, 10:09 AM UTC

    A fix has been deployed and we're monitoring the impact.

  4. resolved May 19, 2026, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Some of the Edit with AI and AI beautifier requests are failing on the Image Editing API

Detected by Pingoru
Mar 10, 2026, 11:25 AM UTC
Resolved
Mar 11, 2026, 04:35 PM UTC
Duration
1d 5h
Affected: Image Editing API Uptime
Timeline · 3 updates
  1. investigating Mar 10, 2026, 03:16 PM UTC

    We are currently investigating this issue.

  2. identified Mar 10, 2026, 03:19 PM UTC

    The issue has been identified, one of our infrastructure provider is rate limiting some of our calls despite being below the rate limit threshold, making part of the Edit with AI and AI beautifier requests failing.

  3. resolved Mar 11, 2026, 08:16 AM UTC

    After talking with the infrastructure provider, they manage to resolve the issue for our account.

Read the full incident report →

Notice November 18, 2025

Networking issue impacting some AI applications

Detected by Pingoru
Nov 18, 2025, 06:26 PM UTC
Resolved
Nov 18, 2025, 06:41 PM UTC
Duration
15m
Affected: Image Editing API Uptime
Timeline · 3 updates
  1. investigating Nov 18, 2025, 06:26 PM UTC

    We are currently investigating this issue.

  2. identified Nov 18, 2025, 06:29 PM UTC

    One of our network providers seems to be having issues which in turn impact our customers on some of our platforms. Our APIs are running and should be fully reachable.

  3. resolved Nov 18, 2025, 06:41 PM UTC

    This incident has been resolved

Read the full incident report →

Minor November 18, 2025

Networking issues potentially impacting application customers

Detected by Pingoru
Nov 18, 2025, 11:59 AM UTC
Resolved
Nov 18, 2025, 03:11 PM UTC
Duration
3h 12m
Timeline · 3 updates
  1. investigating Nov 18, 2025, 11:59 AM UTC

    One of our network providers seems to be having issues which in turn impact our customers on some of our platforms. Our APIs are running and should be fully reachable.

  2. monitoring Nov 18, 2025, 12:17 PM UTC

    The situation has improved a lot and we don't see any errors anymore. We'll keep an eye on it and keep updating here.

  3. resolved Nov 18, 2025, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 10, 2025

[AI background] Image guidance on the studio model

Detected by Pingoru
Nov 10, 2025, 06:10 AM UTC
Resolved
Nov 10, 2025, 08:48 AM UTC
Duration
2h 37m
Affected: Image Editing API Uptime
Timeline · 2 updates
  1. identified Nov 10, 2025, 08:20 AM UTC

    We are suffering an outage affecting only the Studio model image guidance on the AI Background feature on the Image Editing API. We'll be providing updates as the situation evolves.

  2. resolved Nov 10, 2025, 08:48 AM UTC

    This incident has been resolved. Our text moderation pipeline was incorrectly triggered and moderated all image guidance requests. We have disabled the text moderation pipeline to let the image guidance requests through. We will take additional steps to make sure this does not happen again.

Read the full incident report →

Minor November 7, 2025

Text segmentation outage

Detected by Pingoru
Nov 07, 2025, 04:22 PM UTC
Resolved
Nov 07, 2025, 04:57 PM UTC
Duration
35m
Affected: Image Editing API Uptime
Timeline · 3 updates
  1. identified Nov 07, 2025, 04:33 PM UTC

    We are suffering an outage affecting only the Text segmentation feature on the Image Editing API. We'll be providing updates as the situation evolves.

  2. identified Nov 07, 2025, 04:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 07, 2025, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025

Partial outage on AI Beautifier and AI Uncrop

Detected by Pingoru
Nov 04, 2025, 03:29 PM UTC
Resolved
Nov 04, 2025, 04:39 PM UTC
Duration
1h 10m
Affected: Image Editing API Uptime
Timeline · 2 updates
  1. identified Nov 04, 2025, 03:59 PM UTC

    One of our vendors is suffering an outage which is in turn affecting the AI beautifier and AI Uncrop features on the Image Editing API. We'll be providing updates as the situation evolves.

  2. resolved Nov 04, 2025, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

AI beautifier outage through the Image Editing API

Detected by Pingoru
Oct 29, 2025, 04:21 PM UTC
Resolved
Oct 29, 2025, 09:35 PM UTC
Duration
5h 14m
Affected: Image Editing API Uptime
Timeline · 3 updates
  1. identified Oct 29, 2025, 04:21 PM UTC

    One of our vendors is suffering an outage which is in turn affecting the AI beautifier feature on the Image Editing API. We'll be providing updates as the situation evolves.

  2. monitoring Oct 29, 2025, 07:44 PM UTC

    A fix has been implemented and we are monitoring the situation closely.

  3. resolved Oct 29, 2025, 09:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 16, 2025

Increased error rate with background generation

Detected by Pingoru
Sep 16, 2025, 02:43 PM UTC
Resolved
Sep 16, 2025, 04:04 PM UTC
Duration
1h 20m
Affected: Image Editing API Uptime
Timeline · 3 updates
  1. investigating Sep 16, 2025, 02:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 16, 2025, 03:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Investigating issues related to Google Cloud authentication

Detected by Pingoru
Jun 12, 2025, 06:34 PM UTC
Resolved
Jun 12, 2025, 09:21 PM UTC
Duration
2h 46m
Timeline · 2 updates
  1. monitoring Jun 12, 2025, 06:34 PM UTC

    Authentication issues have been identified due to a Google Cloud outage. We're monitoring the situation closely and will update this as we move towards a resolution.

  2. resolved Jun 12, 2025, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Errors on our background removal feature

Detected by Pingoru
Jun 10, 2025, 01:49 PM UTC
Resolved
Jun 10, 2025, 04:26 PM UTC
Duration
2h 36m
Affected: Remove Background API Uptime
Timeline · 3 updates
  1. identified Jun 10, 2025, 01:49 PM UTC

    We're experiencing a high error rate and high latency on our background removal service. We're investigating the issue and working on a solution.

  2. monitoring Jun 10, 2025, 02:38 PM UTC

    A fix has been implemented, we are monitoring the issue closely and will post updates here.

  3. resolved Jun 10, 2025, 04:26 PM UTC

    The incident has been resolved.

Read the full incident report →

Major March 31, 2025

Increased latency and error rate on both Remove Background and Image Editing APIs

Detected by Pingoru
Mar 31, 2025, 01:56 PM UTC
Resolved
Mar 31, 2025, 02:37 PM UTC
Duration
41m
Affected: Remove Background API UptimeImage Editing API Uptime
Timeline · 6 updates
  1. investigating Mar 31, 2025, 01:56 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 31, 2025, 02:03 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 31, 2025, 02:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 31, 2025, 02:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified Mar 31, 2025, 02:36 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Mar 31, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →