Photoroom had 13 outages in the last 2 years totaling 64h 38m of downtime — averaging 0.5 incidents per month.
There were 13 Photoroom outages since September 14, 2025 totaling 64h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are currently monitoring the situation
The incident has been resolved
We are currently investigating an issue with AI Background generation
We have identified the issue
A fix has been deployed and we're monitoring the impact.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified, one of our infrastructure provider is rate limiting some of our calls despite being below the rate limit threshold, making part of the Edit with AI and AI beautifier requests failing.
After talking with the infrastructure provider, they manage to resolve the issue for our account.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
One of our network providers seems to be having issues which in turn impact our customers on some of our platforms. Our APIs are running and should be fully reachable.
This incident has been resolved
One of our network providers seems to be having issues which in turn impact our customers on some of our platforms. Our APIs are running and should be fully reachable.
The situation has improved a lot and we don't see any errors anymore. We'll keep an eye on it and keep updating here.
This incident has been resolved.
We are suffering an outage affecting only the Studio model image guidance on the AI Background feature on the Image Editing API. We'll be providing updates as the situation evolves.
This incident has been resolved. Our text moderation pipeline was incorrectly triggered and moderated all image guidance requests. We have disabled the text moderation pipeline to let the image guidance requests through. We will take additional steps to make sure this does not happen again.
We are suffering an outage affecting only the Text segmentation feature on the Image Editing API. We'll be providing updates as the situation evolves.
We are continuing to work on a fix for this issue.
This incident has been resolved.
One of our vendors is suffering an outage which is in turn affecting the AI beautifier and AI Uncrop features on the Image Editing API. We'll be providing updates as the situation evolves.
This incident has been resolved.
One of our vendors is suffering an outage which is in turn affecting the AI beautifier feature on the Image Editing API. We'll be providing updates as the situation evolves.
A fix has been implemented and we are monitoring the situation closely.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.