Photoroom incident

[AI background] Image guidance on the studio model

Minor Resolved View vendor source →

Photoroom experienced a minor incident on November 10, 2025 affecting Image Editing API Uptime, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 06:10 AM UTC
Resolved
Nov 10, 2025, 08:48 AM UTC
Duration
2h 37m
Detected by Pingoru
Nov 10, 2025, 06:10 AM UTC

Affected components

Image Editing API Uptime

Update timeline

  1. identified Nov 10, 2025, 08:20 AM UTC

    We are suffering an outage affecting only the Studio model image guidance on the AI Background feature on the Image Editing API. We'll be providing updates as the situation evolves.

  2. resolved Nov 10, 2025, 08:48 AM UTC

    This incident has been resolved. Our text moderation pipeline was incorrectly triggered and moderated all image guidance requests. We have disabled the text moderation pipeline to let the image guidance requests through. We will take additional steps to make sure this does not happen again.