Phonecheck had 12 outages in the last 2 years totaling 193h 59m of downtime — averaging 0.5 incidents per month.
There were 12 Phonecheck outages since July 22, 2024 totaling 193h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our dev team is working on resolving the issue with the Remote App
This should be fixed. Please confirm and provide feedback.
This incident is being reported as resolved by all clients.
We’re currently experiencing an issue where Apple server disruptions are causing inaccurate carrier and activation policy results worldwide. To ensure accuracy and protect your experience, we’ve temporarily paused the affected services. Our team is actively monitoring Apple’s recovery progress and running internal tests. Services will resume as soon as we confirm that everything is fully stable again. Thank you for your patience and understanding. If you have any urgent concerns, please feel free to reach out to our support team.
Please note: Desktop Simlock checks remain fully operational and are not affected for users running version 3.12.8 or later. This disruption currently affects only the API services. We are confirming with our providers which specific services are recovering and will share updates as soon as those details are available. Our team is actively monitoring Apple’s recovery and performing internal validation. Services will resume as soon as we confirm full stability. Thank you for your patience and understanding. If you have any urgent concerns, please get in touch with our support team.
Apple’s carrier information service has recovered, and Carrier Information lookups are now back online. However, SIMLock-only checks remain paused due to continued instability with Apple’s SIMLock service. Desktop Simlock checks for users on version 3.12.8f and above remain fully operational and are not impacted. We’re continuing to monitor Apple’s recovery progress and will reopen SIMLock-only API services as soon as stability is confirmed. Thank you for your patience. Please reach out to our support team if you have any urgent needs.
This incident has been resolved.
We are currently investigating the issue
This incident has been resolved. Recently processed devices are now appearing correctly in the Cloud Database.
We’re currently experiencing an issue where the Phonecheck iOS app may not open for some users. This is due to recent changes made by Apple that place new limits on certain connection requests our app relies on. These limits can temporarily disrupt access. Our development team is already implementing an update to ensure our app fully adapts to Apple’s new requirements. This update will be released on Monday as an over-the-air (OTA) update. Until then, we’re making temporary adjustments on our systems throughout the day to keep the app accessible. If the app becomes unresponsive, restarting Phonecheck after we’ve applied these changes should allow you to continue processing. We truly appreciate your understanding as we work to quickly bring you a permanent solution.
We are continuing to monitor for any further issues.
Hello team, A mandatory update for Phonecheck3 has been pushed (3.12.6batch2) and must be accepted on all stations. This update is required in order to continue processing iOS devices. Due to recent changes from Apple, older versions of Phonecheck3 will no longer function reliably. Updating ensures the iOS app remains operational and prevents processing disruptions. Please ensure you update all stations as soon as possible. Our team will continue to monitor and assist with any issues that may arise. Thank you for your cooperation.
We are currently investigating an issue that is stemming from Apple's Servers experiencing an outage.
We’re aware that the Phonecheck iOS app is currently not opening. This issue is not on our side — it’s being caused by a problem with Apple’s servers. Apple Business Manager experienced outages yesterday and today, which has created a backlog of requests in their API. Unfortunately, this backlog is affecting the ability for our iOS app to launch properly. We’re closely monitoring Apple’s status and expect the issue to resolve once their systems finish processing the queued requests.
Good News -- We’re starting to receive reports that the iOS app is operational again. Please restart Phonecheck, select "Clear Cache" from the options at login, and then try processing your iOS devices. Let us know if everything is working on your end.
Our development team is working to resolve an issue affecting the cloud portal and mobile processing.
The issue should be resolved at this time
We are currently investigating an outage that is causing issues with device processing on Phonecheck.
This incident has been resolved.
Apple is currently experiencing an issue on its end, which is preventing Phonecheck from accessing the mobile application for iOS. Please note that Androids can be processed at this time, while we wait to hear back from Apple.
Apple has resolved the issue on their end; we are getting reports of users able to open the iOS app once again. Please restart Phonecheck and try again.
The iOS app is fully operational
We are currently investigating an issue with performance degraded reported on Phonecheck
Phonecheck performance has improved and should be operational; some users may still experience random device delays.
Phonecheck performance issue has been resolved
We are currently receiving reports of users unable to sign in or process devices.
We are receiving reports that Phonecheck is operational at this time
This incident has been resolved.
We were experiencing degraded performance causing issues with users' processing devices; this should be resolved by restarting Phonecheck. We are monitoring the situation should anything change.
Degraded Performance has been resolved; Cloud should be operating at full speed.
Our dashboard is currently down at the moment and is being investigated to be resolved
This should be resolved now, we are monitoring the situation to confirm.
The incident has been resolved