Phonecheck experienced a critical incident on August 13, 2025 affecting Apple iOS App, lasting 21h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 08:41 PM UTC
We are currently investigating an issue that is stemming from Apple's Servers experiencing an outage.
- identified Aug 13, 2025, 10:07 PM UTC
We’re aware that the Phonecheck iOS app is currently not opening. This issue is not on our side — it’s being caused by a problem with Apple’s servers. Apple Business Manager experienced outages yesterday and today, which has created a backlog of requests in their API. Unfortunately, this backlog is affecting the ability for our iOS app to launch properly. We’re closely monitoring Apple’s status and expect the issue to resolve once their systems finish processing the queued requests.
- resolved Aug 14, 2025, 05:56 PM UTC
Good News -- We’re starting to receive reports that the iOS app is operational again. Please restart Phonecheck, select "Clear Cache" from the options at login, and then try processing your iOS devices. Let us know if everything is working on your end.