phoenixNAP incident
Issue detected on Dedicated Servers in Ashburn
phoenixNAP experienced a major incident on August 2, 2024 affecting Dedicated Servers, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2024, 01:10 AM UTC
Our team is continuing to investigate and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- investigating Aug 02, 2024, 01:40 AM UTC
Our team is continuing to investigate an issue on our Dedicated Servers in Ashburn. We we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- monitoring Aug 02, 2024, 01:57 AM UTC
Hi there, We have identified the issue that was causing disruptions on Dedicated Servers in Ashburn. We are working to resolve it and we will follow up with another notification once that happens. For any questions or concerns, please contact us at [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- resolved Aug 02, 2024, 02:10 AM UTC
We have resolved the issue on Dedicated Servers in Ashburn that we identified earlier today. All our systems are now back up and running. We want you to know that we take this issue very seriously. Please accept our sincere apologies for any inconvenience this may have caused.