phoenixNAP experienced a major incident on August 2, 2024 affecting Dedicated Servers and Virtual Private Data Center (VPDC), lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2024, 04:00 AM UTC
We are still investigating a network issue in Ashburn. We have engaged multiple teams and will continue to provide any updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- investigating Aug 02, 2024, 04:30 AM UTC
Our technical team has identified a network issue affecting our Ashburn location. We are actively investigating the root cause of the disruption to restore services as quickly as possible. During this time, some customers may experience intermittent connectivity issues or disruptions in service. Please rest assured that our team is working diligently to resolve the problem. In the meantime, if you have any questions or require further assistance, please do not hesitate to contact our support team at [email protected]. Our support staff is available to assist you with any inquiries or concerns you may have regarding this incident. phoenixNAP NOC / phoenixNAP Cloud Services
- investigating Aug 02, 2024, 04:32 AM UTC
We are continuing to investigate this issue.
- investigating Aug 02, 2024, 04:33 AM UTC
We are still investigating a network issue in Ashburn. We have engaged multiple teams and will continue to provide any updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- investigating Aug 02, 2024, 05:00 AM UTC
Our technical team has identified a network issue affecting our Ashburn location. We are actively investigating the root cause of the disruption to restore services as quickly as possible. During this time, some customers may experience intermittent connectivity issues or disruptions in service. Please rest assured that our team is working diligently to resolve the problem. In the meantime, if you have any questions or require further assistance, please do not hesitate to contact our support team at [email protected]. Our support staff is available to assist you with any inquiries or concerns you may have regarding this incident. phoenixNAP NOC / phoenixNAP Cloud Services
- investigating Aug 02, 2024, 05:28 AM UTC
We are continuing to investigate this issue.
- investigating Aug 02, 2024, 07:01 AM UTC
We are still investigating a network issue in Ashburn. We have engaged multiple teams and will continue to provide any updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- investigating Aug 02, 2024, 07:33 AM UTC
Our networking team has identified and fixed the issue. We are checking to be sure , but problem should be resolved at this point.
- resolved Aug 02, 2024, 08:10 AM UTC
This incident has been resolved.