phoenixNAP experienced a major incident on August 19, 2024 affecting Bare Metal Cloud, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2024, 10:03 AM UTC
Valued Customers, The Network Engineering team has identified an issue which affected a number of clients in Bare Metal Cloud in our Phoenix location. The issues have been solved and the team is analyzing the issue further to provide more information. Kind regards, PhoenixNAP
- identified Aug 19, 2024, 10:05 AM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 19, 2024, 10:46 AM UTC
Valued Customers, We are pleased to inform you that the Network Connectivity issues in Phoenix has been successfully resolved. Our team worked diligently to restore services as quickly as possible, and everything should now be functioning normally. We appreciate your patience and understanding during this time. Thank you for your continued trust in PhoenixNAP. Kind regards, PhoenixNAP
- resolved Aug 19, 2024, 10:47 AM UTC
This incident has been resolved.