phoenixNAP incident

PHX DSC Veeam - Issue Detected

Major Resolved View vendor source →

phoenixNAP experienced a major incident on October 13, 2024 affecting Backup as a Service (BaaS) - Veeam Managed Backups and Managed Backup for Office 365, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2024, 12:43 AM UTC
Resolved
Oct 13, 2024, 02:19 AM UTC
Duration
1h 36m
Detected by Pingoru
Oct 13, 2024, 12:43 AM UTC

Affected components

Backup as a Service (BaaS) - Veeam Managed BackupsManaged Backup for Office 365

Update timeline

  1. investigating Oct 13, 2024, 12:43 AM UTC

    We are currently experiencing an issue with our PHX DSC Veeam Managed backups as well as the Managed Backup for Office 365 environments. We are actively troubleshooting the issue and are engaging the vendor/s as needed. Client Impact - Backups jobs, backup copy jobs, restores, and job management are failing and/or unavailable.

  2. resolved Oct 13, 2024, 02:19 AM UTC

    This incident has been resolved.