Philo experienced a major incident on July 27, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 27, 2026, 12:40 AM UTC
Type: Incident Duration: 44 minutes Affected Components: Sign Up Jul 27, 00:40:12 GMT+0 - Identified - Customers who are trying to sign up or reactivate their Philo accounts using Apple billing are currently impacted by an outage on Apple's end: Jul 27, 01:24:22 GMT+0 - Resolved - This incident has been resolved! If any possible purchases were made during this downtime, please restart your Philo app to get things corrected. Contact our support team should any issues continue.