Issues with Amazon billed accounts getting deactivated

Update timeline

1. resolved Jun 23, 2026, 02:42 AM UTC

   Type: Incident Duration: 1 day, 15 hours and 42 minutes Affected Components: Apps Jun 23, 02:42:14 GMT+0 - Investigating - We are currently investigating this incident. Jun 23, 07:42:17 GMT+0 - Identified - Amazon confirmed they identified the issue and are working on a fix. Our engineers are also working on restoring access for impacted customers. Jun 24, 18:23:56 GMT+0 - Resolved - This incident has been resolved. If you are actively billed by Amazon and still having symptoms of not being able to access paid content or asked to pay again, please reach out to our support team so we can assist you further. Jun 23, 15:00:30 GMT+0 - Identified - We are aware that there are some Amazon billed customers that are still affected by the Amazon Outage. Our engineers our continuing to work on restoring access to customers who were impacted. Jun 23, 15:56:33 GMT+0 - Monitoring - We received the all clear from Amazon and have pushed changes we had implemented to mitigate the issue and are currently monitoring the result.