Phaxio Outage History

Phaxio is up right now

Phaxio had 2 outages in the last 2 years totaling 2h 51m of downtime — averaging 0.1 incidents per month.

There were 2 Phaxio outages since August 6, 2026 totaling 2h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.phaxio.com

Notice September 25, 2026

Auto-Recharge Currently Unavailable

Detected by Pingoru
Sep 25, 2026, 08:17 PM UTC
Resolved
Sep 25, 2026, 09:37 PM UTC
Duration
1h 19m
Timeline · 2 updates
  1. investigating Sep 25, 2026, 08:17 PM UTC

    We are currently investigating an issue affecting the Auto-Recharge feature. Our team is working to restore functionality as quickly as possible. In the meantime, you can manually add funds to your account as needed. We will provide an update once Auto-Recharge has been restored.

  2. resolved Sep 25, 2026, 09:37 PM UTC

    We have identified the issue affecting the Auto-Recharge feature and have implemented a fix. The issue was caused by a software bug. Auto-Recharge functionality has been restored and should now operate as expected. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.

Read the full incident report →

Notice August 6, 2026

Phaxio API Outage

Detected by Pingoru
Aug 06, 2026, 02:22 PM UTC
Resolved
Aug 06, 2026, 03:54 PM UTC
Duration
1h 31m
Timeline · 4 updates
  1. investigating Aug 06, 2026, 02:22 PM UTC

    We are currently failing to process all outbound faxes. We are actively investigating the issue.

  2. identified Aug 06, 2026, 02:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2026, 03:04 PM UTC

    This incident has been resolved. Our engineering team is actively investigating the underlying cause of this issue and is working toward a permanent resolution. We will continue to provide updates as new information becomes available.

  4. resolved Aug 06, 2026, 03:54 PM UTC

    Root cause was identified as an outage of our temporary storage where documents are held for processing. During this time outbound faxes failed with the message “Document conversion error. Contact support.” In some cases, the API rejected new connections due to the congestion. There was no effect on inbound faxes during this time.

Read the full incident report →