Phaxio experienced a notice incident on August 6, 2026, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 06, 2026, 02:22 PM UTC
We are currently failing to process all outbound faxes. We are actively investigating the issue.
- identified Aug 06, 2026, 02:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 06, 2026, 03:04 PM UTC
This incident has been resolved. Our engineering team is actively investigating the underlying cause of this issue and is working toward a permanent resolution. We will continue to provide updates as new information becomes available.
- resolved Aug 06, 2026, 03:54 PM UTC
Root cause was identified as an outage of our temporary storage where documents are held for processing. During this time outbound faxes failed with the message “Document conversion error. Contact support.” In some cases, the API rejected new connections due to the congestion. There was no effect on inbound faxes during this time.