PEXA experienced a critical incident on August 27, 2026 affecting Financial Settlement Services, lasting 20h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 05:21 AM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank Limited to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA issue
- investigating Aug 27, 2026, 06:23 AM UTC
We’re aware of a payment file response issue continuing to impact Bendigo Bank Limited and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank Limited to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA issue
- investigating Aug 27, 2026, 07:26 AM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank Limited to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- investigating Aug 27, 2026, 08:29 AM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank Limited to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please be advised this is not a PEXA issue.
- investigating Aug 27, 2026, 09:14 AM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' whilst Bendigo Bank Limited works to resolve the issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update when available. Please be advised this is not a PEXA issue.
- monitoring Aug 27, 2026, 11:24 PM UTC
We can confirm the payment file response issue impacting Bendigo Bank Limited and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- monitoring Aug 28, 2026, 12:29 AM UTC
We can confirm the payment file response issue impacting Bendigo Bank Limited and their transactions is now resolved. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers. Please be advised this was not a PEXA issue
- monitoring Aug 28, 2026, 01:28 AM UTC
We can confirm the payment file response issue impacting Bendigo Bank Limited and their transactions is now resolved. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers. Please be advised this was not a PEXA issue
- resolved Aug 28, 2026, 02:03 AM UTC
Bendigo Bank Limited has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. We’re sorry for the inconvenience this has caused you and your customers.