PEXA incident

Service Issue - Payment File Response

Major Resolved View vendor source →

PEXA experienced a major incident on August 10, 2026 affecting Financial Settlement Services, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 12:35 AM UTC
Resolved
Aug 10, 2026, 02:20 AM UTC
Duration
1h 44m
Detected by Pingoru
Aug 10, 2026, 12:35 AM UTC

Affected components

Financial Settlement Services

Update timeline

  1. investigating Aug 10, 2026, 12:35 AM UTC

    We’re aware of a payment file response issue currently impacting Bendigo Bank and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.

  2. investigating Aug 10, 2026, 12:55 AM UTC

    We’re aware of a payment file response issue currently impacting Bendigo Bank and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please note this is not a PEXA issue.

  3. monitoring Aug 10, 2026, 01:36 AM UTC

    We can confirm the payment file response issue impacting Bendigo Bank and their transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers. Please note this was not a PEXA issue.

  4. resolved Aug 10, 2026, 02:20 AM UTC

    Bendigo Bank has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.