PEXA experienced a major incident on July 15, 2026 affecting Financial Settlement Services, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 07:26 AM UTC
We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with Bendigo Bank Limited to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- resolved Jul 15, 2026, 08:05 AM UTC
Bendigo Bank Limited has resolved the payment file response issue. Please note, this was not an issue on PEXA's side. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.