PEXA experienced a major incident on September 27, 2026 affecting Financial Settlement Services, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2026, 11:44 PM UTC
We’re aware of a payment file response issue currently impacting transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
- monitoring Sep 28, 2026, 12:19 AM UTC
We can confirm the payment file response issue impacting transactions is now resolved. Impacted workspaces that have commenced settling will now proceed as expected. We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
- resolved Sep 28, 2026, 12:57 AM UTC
The payment file response issue impacting transactions has been resolved. Impacted workspaces that had commenced settling will now proceed as scheduled. We’re sorry for the inconvenience this has caused you and your customers.